We are sorry to hear your goods are faulty.
You will now receive an email confirming details of your return request. Please retain this information for reference.
We will pass your information directly to the Supplier who will arrange the return of your goods within 3 business days. In the event this does not happen, please notify firstname.lastname@example.org.
We hope this matter gets resolved to your satisfaction and apologise for any inconvenience.
If you do not receive an email confirming your return request, please check your email account’s Spam or Junk folder to ensure the message was not filtered.